Return & Refund Policy

BluBluBear® want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below:

Key Highlight: BluBluBear Pty Ltd is committed to providing a completely worry-free shopping experience. With free exchanges and no additional costs (including free shipping), you can shop confidently knowing we’ve got you covered!

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, unwashed, and in their original packaging with tags attached.

Non-Returnable Items

  • Intimate items such as undergarments cannot be returned for hygiene reasons, unless defective.

Return Process

  1. Email our customer support at hello@blublubear.com.au with your order number
  2. Our team will provide you with a return authorisation and shipping instructions.
  3. Ship the product back to us using the provided address.

Exchange Policy – 100% Worry-Free Shopping

  • If you need to exchange your product for a different size, color, or style, we make it completely hassle-free!
  • We cover all costs associated with exchanges, including return shipping and reshipping fees. This ensures you enjoy a truly worry-free shopping experience with BluBluBear Pty Ltd.

Refund Policy

  • Refunds will be issued to the original payment method within 3 business days of receiving the return.
  • Shipping fees for original purchases are non-refundable unless the return is due to a defect or error on our part.

Exchanges